CG-OS-EH-1.3.1 Problem registering

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atventer
Posts: 6
Joined: 23 Jun 2017 06:27

CG-OS-EH-1.3.1 Problem registering

Post by atventer » 05 Jul 2017 05:06

Hi, I upgraded my virtual appliance to the latest but kept the previous configuration mac addresses and IP addresses.

I requested a new OTP and completed the registration process, however when applying the config I now get the below error
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Registering and appliance and getting S/N (161)
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and it fails.

Is it possible that it is conflicting with the previous registration on your end? if so, can you remove that as this is the only appliance I am testing at this point.

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david
Posts: 128
Joined: 08 Aug 2015 20:38

Re: CG-OS-EH-1.3.1 Problem registering

Post by david » 07 Jul 2017 10:15

Hi,

If your appliance have been already registered you should select "Already Registered" in the Web GUI (menu option [GENERAL] > [Main Settings] > [Registration & Subscription]). This way you restore its associated unique S/N.

Best Regards,
David Jan
CacheGuard Technical Team
http://www.cacheguard.com

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