Subscription renewal

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Douglas
Posts: 55
Joined: 15 Feb 2018 12:04

Subscription renewal

Post by Douglas » 09 Mar 2018 08:07

Hi
My current sub ends mid March. I will be away from my LAN for many days and will have only remote access, so need absolute certainty that renewal will automatically occur. If it does not, remote access would cease with serious consequences for me. Please confirm all will be ok.

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charles
Site Admin
Posts: 41
Joined: 06 Nov 2014 16:23
Location: Paris
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Re: Subscription renewal

Post by charles » 09 Mar 2018 09:17

Hi,

If you use the "Paypal Subscription" payment method, the renewal is completely automatic as our renewal services automatically process IPNs (Instant Payment Notification) sent by PayPal. But if you have purchased a subscription using another payment method (such as Money Transfer or PayPal me Money), we will need to manually renew your subscription after having received your payment.

In case where we don't receive the IPN because of any reason (such as a payment incident), please do not hesitate to contact us and we will do our best to manually reactivate your subscription. To avoid any payment incident and the non reception of the IPN by our services, please make ensure that you have enough credit in your PayPal account to pay your invoice and also check the validity of your bank card attached to your PayPal account.

Please note that in case of a delayed renewal, the apply command should be executed to immediately reactivate your CG appliance. Otherwise the reactivation will occur during the night. It's also good to know that a few days late on the renewal is tolerated by CG.

Best Regards,
Charles Tajvidi
IT Technical Architect
http://www.cacheguard.com

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david
Posts: 157
Joined: 08 Aug 2015 20:38

Re: Subscription renewal

Post by david » 14 Mar 2018 09:21

Hi,

I would also like to add that the actual renewal is done in the early morning following the renewal day at [2:00 AM, 5:00 AM[. For instance, if your renewal day is 11 March, the actual renewal is done between 2:00 AM and 4:59:59 AM (including). It is also important to note that during the actual renewal, your CG appliance should be connected to the Internet.

BR,
David Jan
CacheGuard Technical Team
https://www.cacheguard.com

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david
Posts: 157
Joined: 08 Aug 2015 20:38

Re: Subscription renewal

Post by david » 14 Mar 2018 09:46

We must not forget that you can allow and administration access to your CG from any public IP on the Internet. To do so, please use the following commands:

Code: Select all

access admin add 0.0.0.0 0.0.0.0
admin ssh on
admin wadmin on
admin topology external on
apply
By doing so, you will be able to connect to CG's external IP on its SSH (TCP 22) and Web GUI (TCP 8090) ports from its external side.

If you allow such an administration access, care must me taken to use a strong administrator password even if CG's administration interfaces are protected against brute force attacks. The CLI and Web GUI administrator passwords can be modified using the following commands:

Code: Select all

password console
password wadmin
Please refer to the following documentation to get help on the password command https://www.cacheguard.net/doc/command/password.html

BR,
David Jan
CacheGuard Technical Team
https://www.cacheguard.com

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